Acedly

Privacy Policy – Acedly

Effective Date: 21/08/2025

Privacy Policy

At Acedly, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and what rights you have as a user of our platform.

1. Information We Collect

We collect the following types of information when you use Acedly:

1.1 Personal Information

  • Name, email address, phone number, school or institution details.
  • Account credentials you create (username, password).

1.2 Usage Information

  • Activities on Acedly such as CBT attempts, AI queries, time spent studying, materials accessed, and progress scores.
  • Device information (IP address, browser type, operating system, app version).

1.3 Payment Information

If you purchase Daily, Weekly, or Monthly plans, payment details are processed through secure third-party payment gateways. Acedly does not store full card details.

1.4 Cookies & Tracking Technologies

We use cookies and analytics tools to personalize your study experience, maintain your session, and improve performance.

2. How We Use Your Information

We use your data to:

  • Deliver AI-powered study assistance, CBTs, and materials.
  • Provide personalized recommendations, analytics, and progress tracking.
  • Manage your subscription and process payments securely.
  • Communicate with you about updates, features, promotions, and support.
  • Detect, prevent, and address technical issues or fraud.
  • Improve Acedly by analyzing usage trends and user behavior.

3. Sharing of Information

We do not sell your data. Your information may only be shared in these cases:

  • With service providers (such as payment processors or hosting providers) to operate the platform.
  • To comply with legal requirements or protect against harm, fraud, or misuse.
  • With your explicit consent (for example, if you choose to share achievements publicly).

4. Data Protection & Security

  • We use industry-standard encryption, firewalls, and secure servers to protect your data.
  • Access to your personal data is limited to authorized staff and partners.
  • However, no system is 100% secure. By using Acedly, you accept some risk of unauthorized access.

5. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or update of inaccurate information.
  • Request deletion of your account and personal data.
  • Opt out of promotional communications.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Children's Privacy

Acedly is designed for students preparing for exams. Users under 13 must have parental or guardian consent to use the platform.

8. Updates to This Policy

We may update this Privacy Policy from time to time. If major changes are made, we will notify you via email or in-app notice.

9. Contact Us

For questions, concerns, or requests about your privacy, contact us:

📩 Email: support@acedly.com